Returning Goods
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sales@diverseproducts.co.uk or by post at Unit 60, Elderpark Workspace, 100 Elderpark Street, Glasgow G51 3TR.
The right to cancel does not apply to:
Goods where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
Custom or personalised goods;
Goods that will deteriorate or expire rapidly;
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract excluding the costs of delivery. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Returns
Returns can be made in person at our premises:
Diverse Products Scotland Ltd
Unit 60 Elderpark Workspace
100 Elderpark Street
Glasgow
G51 3TR
Alternatively, to return an order by mail, follow the following procedure:
Pack your goods and attach the return address:
Returns Department
Diverse Products Scotland Ltd
Unit 60 Elderpark Workspace
100 Elderpark Street
Glasgow
G51 3TR
Enclose a copy of the paperwork or a note of our sales order number along with your contact details in case we need to contact you regarding the return.
Go to your nearest post office or arrange a carrier of your choice and pay the necessary postage.
Refunds
We will send you confirmation once the return has been processed and if any refund is due.